about the team
FOUNDER
With over 16 years of real estate experience between Canada and the Riviera Maya, I offer a unique cross-border perspective grounded in integrity, expertise, and results. Trained under one of Canada’s most ethical real estate boards, I deeply understand the buying, selling, and investing process in both countries — because I’ve done it myself. After navigating the complexities of my own properties and transactions here in Mexico, I founded Palms Real Estate Group to elevate the client experience with my hand-selected and trusted network or as I call it, “ eco-system.
Servicing English, French, Spanish
KRYSTAL@PALMSREALESTATEGROUP.COM
WHATSAPP: +16136017607
Meet the folks who care about you and your investment
CLIENT CARE COORDINATOR | LISTINGS MANAGER
Born in Texas and raised in Mexico, Vanessa has called Quintana Roo home for over 15 years. Fluent in both English and Spanish, she brings 6 years of leasing real estate experience throughout the Riviera Maya and a genuine passion for this region to every interaction.
As our Office Manager and Client Coordinator, Vanessa's mission is simple: make the process easy. She carefully filters and curates listing options so clients only see what truly fits their needs, while managing property marketing on the back end to ensure every listing gets the attention it deserves. Organized, warm, and detail-driven, she's the person who keeps everything running smoothly — and makes it all feel effortless.
If you're the kind of client who values clear communication and a seamless experience, you're in great hands with Vanessa.
Servicing English, Spanish
VANESSA@PALMSREALESTATEGROUP.COM
understanding the unique needs of our vacation home Buyers or investors.
Each client has a unique goal in mind. We understand that some people are ready to finally sit back and relax, that they want a beautiful vacation home that is easy to manage (with our eco-systems help of course) and to enjoy the 300+ days of sun.
Other buyers are looking to invest in an income producing machine.
Both are important and we're here to help guide.
How do we begin?
Step 1 — Get in Touch
Share your contact information with us and we'll take it from there. Our goal is to provide you all the necessary information before you purchase.
Step 2 — Receive Your Buyer's Guide
CLICK HERE FOR FREE BUYER GUIDE
We'll send you our complimentary Buyer's Guide, packed with everything you need to understand the local market, the buying process, and what to expect as a buyer in Mexico.
Step 3 — Book Your Free Zoom Consultation
Book a FREE ZOOM with us here: https://calendly.com/krystalhessthepalms/30min
Step 4 — Your Personal Strategy Session
On our call, we go deep. We'll walk you through the full purchase and finance process, explore the neighbourhoods that match your lifestyle or investment goals, discuss price points, property management options, and our trusted maintenance teams. We'll also go over our touring retainer ($200 USD), which activates your hands-on property search and ensures we dedicate our full attention to finding your perfect match.
Step 5 — We Curate Your Options
There is no MLS system here. So we have our means including 2 back end sites and multiple real estate advisor groups where we collect our listings.
We hand-pick properties which fit the sandbox we are playing in.
Once we have your proof of funds and proof of flight booked we will begin to organize the tours and will start sending you more options to chose from.
Touring Retainer
To ensure we can dedicate the right time and attention to every client, we require a small $200 USD touring retainer to confirm your property tours. This is fully refunded at the time of purchase.
The retainer allows us to reserve your tour dates, focus on serious buyers, and give you a pressure-free experience. If you ultimately decide the Riviera Maya isn't the right fit, there are no hard feelings — it simply ensures that the time we spend together is intentional and valuable for both sides.